The details, thoughtfully explained.

Placing an order

Orders may be placed by customers aged 18 or over. Please check your selected items, card message, recipient details and delivery or collection arrangements before submitting your request.

An order-received notification acknowledges your request. PIXY checks availability and confirms acceptance before sending payment instructions. Please wait for that confirmation before paying. You can view your order by signing in to the account used to place it.

Prices and payment

Prices are in Maldivian Rufiyaa (MVR). Follow the payment instructions provided for your accepted order. Online card payment is available only when enabled for that order; cash payment is arranged directly with an outlet, not through website checkout. Check the product amount, delivery fee, GST and final total at checkout.

The AI Bouquet Designer shows its bouquet price including GST. Checkout separates the base amount and GST; it does not charge that GST twice. Delivery charges are separate. If a pricing error or revised transport charge affects your request, PIXY will contact you before proceeding so you can consider the available options.

Your flowers and AI designs

Natural flowers vary in colour, size, shape and stage of opening. Photographs show the intended arrangement, while AI-generated images illustrate a design idea. Neither can promise an identical finished bouquet.

For a custom bouquet, review the written flower selections, stem counts, packaging and notes before confirming. The florist uses these confirmed details together with any attached preview. Let us know if the image and written selections appear inconsistent or if a specific detail is essential.

All products are subject to availability. If an item is unavailable, we will seek your approval for a substitution of equal or greater value. If we cannot supply the product or an agreed substitute, we will notify you and refund payment in full no later than 30 days after the intended delivery date.

Delivery and collection

Delivery is available within the Maldives, including Malé, Hulhumalé, nearby islands and resorts. Deliveries to nearby and faraway local islands may be arranged by speedboat, domestic flight or seaplane, subject to transport availability and suitable conditions.

Your preferred date and time slot are requests until confirmed by PIXY. Contact us directly for same-day or time-critical requirements. For busy occasions such as Valentine’s Day, Teachers’ Day and New Year, please order at least seven days ahead where possible; availability still needs confirmation.

For outlet collection, select the pickup option and your preferred outlet at checkout. Collection has no delivery fee. Wait for confirmation of your collection arrangements.

Homes and apartment buildings

For houses, flats and apartment buildings, delivery is to the building’s ground-floor entrance. We do not deliver to individual apartments or upper floors.

We call the recipient before delivery so they can be ready to collect at the ground floor. Please provide a reachable phone number and arrange for the recipient, or someone collecting on their behalf, to meet our delivery team there. This helps us keep deliveries moving smoothly for everyone.

Hospitals, hotels and transport handovers

Before arranging hospital delivery, check that flowers are permitted. Provide the recipient’s name, ward and room details and a reachable hospital contact. Access to individual rooms may be restricted.

Hotel deliveries are to reception. Include the hotel name, address, phone number, recipient name and room number where available.

For island and resort orders, confirm the transport and handover point with PIXY. This may be a departure jetty or an airport transport counter rather than the recipient’s final address. Transport delays and cancellations can affect onward arrival times.

Accurate details and unsuccessful delivery

Provide an accurate address and reachable phone number. Contact us promptly if anything changes. Incorrect details, an absent recipient or a requested reroute may prevent delivery and affect the condition of perishable products.

Under the existing delivery policy, an order with incorrect delivery details may be charged in full if corrected details cannot be provided. If the recipient is absent, contact PIXY to arrange showroom collection within two days, bearing in mind the limited keeping quality of flowers and other perishable items.

Changes and cancellations

Contact +960 777 4142 as soon as possible, quoting your order number. A change or cancellation must be confirmed by PIXY.

• 48 hours or more before delivery: full refund.
• 24 hours or more, but less than 48 hours before delivery: 50% refund.
• Less than 24 hours before delivery: no refund.

Approved cancellation refunds are processed within 30 days of cancellation. Please also see our Refund Policy.

If something is not right

Please contact us promptly with your order number and a description of the problem. Photos can help us investigate concerns about the delivered items. We will review your complaint and discuss an appropriate replacement or refund where applicable. These terms do not affect your statutory consumer rights.

Related information and contact

Read our Shipping Policy, Privacy Statement and Disclaimer alongside these terms. We may update these terms; the current version will be shown here.

For order enquiries, email info@pixy.mv or call +960 777 4142. Our postal address is PIXY, Fareedhee Magu, Maafannu, Malé, Maldives.

Rewards and AI preview allowances

PIXY Rewards is coming soon. The retired website points scheme does not apply to new orders. See our Rewards Policy for current availability.

AI preview allowances control access to bouquet-image generation. They are not money, rewards credit or a discount.

Your order request and payment

An order-received message confirms receipt of your request, not acceptance or payment. PIXY checks availability and delivery before accepting your order and providing payment instructions. Where transport needs a quote, wait for the confirmed total before paying.

When online card payment is available, it is processed through Bank of Maldives for PIXY, a merchant in the Maldives. The payment page shows the methods available for that transaction. Cash cannot be paid through website checkout.

Keep a copy of your order, payment receipt and the policies that applied when you ordered.