A little clarity, for peace of mind.

About the information on this website

We aim to make the information on PIXY clear and useful. Website content, product details and prices may be updated or corrected. Please contact us if something appears unclear or inconsistent before relying on it for your order.

Information on this website is provided for general guidance. PIXY does not accept responsibility for how that information is used, or for loss arising from use of the website, except where applicable law requires otherwise. Nothing on this page excludes rights or responsibilities that cannot lawfully be excluded.

PIXY may change or remove website content and restrict access where necessary. Access to the website and its features may not always be uninterrupted.

Flowers are naturally individual

Flowers vary in shape, size, colour and stage of opening. Your finished arrangement may therefore differ from the photograph, and colours may appear differently on different screens.

If a particular flower, colour or finishing detail is essential, tell us before your order is accepted. Availability and special requirements need confirmation from our team.

Understanding an AI bouquet preview

An AI-generated bouquet is an illustration of an idea, not a photograph or an exact promise of the finished arrangement. The image may not accurately depict every selected stem, proportion or detail.

Please review the written flower selections, quantities, packaging, message and notes before confirming your bouquet. The florist uses the confirmed order details alongside the image as a visual reference. If they appear inconsistent, contact PIXY so the difference can be clarified before acceptance.

Receiving and accepting your order

Submitting an order is a request to purchase the selected items. An “order received” message acknowledges that request; it does not confirm availability or acceptance.

PIXY checks the order before accepting it and sending payment instructions. Please wait for confirmation before paying. We may decline a request where stock cannot be supplied, prices are outdated or calculations are incorrect. If a problem affects your order, we will contact you to explain the available options.

If payment has already been taken for an order we cannot supply at the agreed price, we will arrange a refund. Please also read our Terms and Conditions and Refund Policy.

Prices, GST and delivery charges

Check the order breakdown before submitting your request. The AI Bouquet Designer displays its bouquet price including GST; checkout separates the base amount and GST rather than charging that GST twice. Delivery is calculated separately.

Delivery charges shown at checkout are based on the selected arrangement. If transport circumstances require a revised charge, PIXY will contact you before processing the order. You may accept the revised charge, discuss another delivery method or decline the order.

Dates, destinations and recipient details

A preferred date or time slot is a request, subject to confirmation. Island and resort deliveries may depend on speedboat, domestic-flight or seaplane availability and suitable conditions. Please confirm any time-critical arrangements directly with PIXY.

Provide a complete address, a reachable recipient phone number and accurate delivery instructions. Tell us promptly if these details change so we can advise what is possible. See our Shipping Policy for further details.

Links, privacy and website features

Some links open services operated by other organisations. PIXY does not control their content, availability or privacy practices. Their own terms apply when you use them.

For information about personal data and cookies, read our Privacy Statement. Avoid including payment-card details or other sensitive information in bouquet messages or general enquiry notes.

Something doesn’t look right?

We would rather help you clarify a detail than leave you unsure. Contact info@pixy.mv or +960 777 4142. If your enquiry concerns an order, include its order number.