A little clarity, before you choose.

PIXY is a family of eight outlets. Visit Our outlets to explore them, or contact us for help finding the right location.

Of course. Tell us the occasion, your budget and a little about the person receiving them. You can also browse our Flower Guides for inspiration or message us on WhatsApp.

Choose your flowers or gifts, select any available extras and add them to your bag. At checkout, enter the recipient’s details and your preferred delivery or collection arrangements. Review everything before placing your order.

It means your request has reached us. PIXY checks availability before accepting it and sending payment instructions. Please wait for that confirmation before paying.

Yes. Use the card-message field and the available add-ons on the product page. Check your message carefully before placing the order.

Sign in to the account used to place it and open your orders. You can also use “View your order” in your email. When contacting us, quote the short order number shown in your confirmation.

We accept Visa, Mastercard, American Express and cash. Follow the payment instructions sent after your order is accepted.

After PIXY confirms availability and sends payment instructions. Receiving an order-request email is not a request for immediate payment.

The price shown in the AI Bouquet Designer includes the bouquet’s GST. The bag and checkout show the base amount and GST separately; this breakdown does not charge the bouquet’s GST twice. Delivery charges are separate.

Choose your delivery area or collection option at checkout to see the applicable delivery fee, GST and final total before you place the order.

We deliver to Malé, Hulhumalé, nearby islands and resorts across the Maldives. Delivery to nearby and faraway local islands can also be arranged by speedboat, domestic flight or seaplane, subject to transport availability and suitable conditions.

Contact us with the destination, preferred date and recipient’s details. We’ll discuss available transport and arrangements. Please confirm these with the team before relying on a particular arrival time.

You can select a preferred date and available time slot at checkout. These are requests, subject to PIXY’s confirmation and availability.

Yes. Choose the collection option at checkout, then select a pickup outlet. Outlet pickup has no delivery fee. Please wait for confirmation of your collection arrangements.

The pickup-outlet field applies to collection orders. If delivery is selected, switch to collection to choose an outlet.

Include their full name, a reachable phone number and a clear delivery address. Add any useful location information so the team can plan the delivery.

It helps you explore a personal bouquet by choosing flowers, colours and finishing touches. An AI-generated image gives you a visual idea of the design. Open the designer →

The image is a visual reference, not an exact photograph of the finished bouquet. Natural flowers and the florist’s arrangement may differ. Review the selected flowers, stem counts and other details carefully; PIXY confirms availability before accepting the order.

Yes. Sign in with a verified PIXY account to create an AI bouquet preview.

Preview generation is subject to the allowance shown in your account or designer. Check your available allowance before generating another image.

Select “Review & add bouquet to bag”. Check the flowers, quantities and finishing touches, then confirm your selections. Continue to checkout from your bag to arrange delivery or collection.

No. You still need to review the bouquet, add it to your bag and complete checkout.

The order saves your confirmed bouquet details, including selected flowers and quantities, finishing touches and any notes. When an AI preview is attached, it is included as a visual reference.

Add your request in the designer’s notes or contact the team. Special requests and availability need confirmation; a note alone does not guarantee that a particular detail can be supplied.

Yes—we’d love to hear what you have in mind. Call +960 777 4142 or email info@pixy.mv with your date, venue, preferred colours and requirements.

We recommend getting in touch at least a month ahead, and earlier for particular flowers or colours. Simpler wedding bouquets may be possible with 2–5 days’ notice, subject to availability and confirmation.

Contact PIXY as soon as possible with your order number and the change you need. The team will advise what is possible. Please read our Refund Policy for the existing return and refund terms.

Contact us promptly on WhatsApp or at info@pixy.mv. Include your order number, a description and clear photos where helpful so we can look into it.

Follow the instructions supplied with your arrangement. Our Flower Guides also include practical cut-flower care tips.

After a paid order is fulfilled, you can use the feedback email or your order page to submit a review for an eligible product. Sign in with the account used to place the order. Reviews are moderated before appearing on the website.

Choose Forgot password? on the sign-in page. If the address belongs to a verified account, you’ll receive a single-use reset link valid for 30 minutes. Check your spam folder too.

Residential deliveries are handed over at the building’s ground-floor entrance, not at individual apartments or upper floors. We call the recipient before delivery so they can be ready to collect. Please provide a reachable phone number and arrange for someone to meet our delivery team at the ground floor.

Yes. Earn 1 point per complete MVR 10 paid for products after reward deductions, excluding delivery and GST. Each point is worth MVR 0.10 towards products at checkout. Points expire one year after they are earned; the oldest available points are used first. Points are credited after confirmed full payment.

No. AI preview allowances let you generate bouquet previews; they are separate from shopping reward points and do not reduce your order total. Check your available allowance in your account or designer.