Your trust matters.

Information you share with us

Account information includes your name, email address and sign-in credentials. Passwords are stored as protected hashes rather than readable passwords. If you choose Google sign-in, we use the identity information needed to verify and connect your account; PIXY does not receive your Google password.

Your profile may contain a phone number, nationality and saved addresses. Orders include selected products, quantities, recipient details, delivery or collection instructions, card messages, notes, prices and payment status. Please provide recipient information only where you are entitled to share it for fulfilling the order.

We also receive information you submit in enquiries and product reviews. Avoid putting payment-card numbers, identity documents or other sensitive information in card messages, design notes or reviews.

How we use it

• To maintain your account, verify your email and help you reset your password.
• To quote for, confirm, prepare and fulfil orders, and communicate about payment and delivery.
• To provide bouquet previews, retain confirmed selections and help our florists understand your request.
• To manage eligible reviews and account allowances.
• To investigate errors, prevent misuse and protect accounts and the website.

Order, account-security and service messages are separate from promotional messages. Contact us if you wish to stop receiving marketing communications.

Your AI bouquet designs

When you request a preview, relevant design instructions are processed using external AI services. These may include your flower choices, colours, style and other design inputs. The resulting image is a visual reference and may be stored with your design history or confirmed order.

Confirmed bouquet details and an attached preview are made available to authorised staff to prepare your order. Please keep design instructions focused on the flowers and avoid unnecessary personal information.

Who may receive information

Relevant information may be processed by PIXY staff and service providers supporting hosting, email, account authentication, AI previews, order management, payment handling and delivery. Florists and delivery teams receive the details needed for their role. These services may involve processing outside the Maldives.

We may also disclose information where required by law, to address fraud or security issues, or in connection with a business transfer. Public reviews are different from private order information: reviews approved for publication appear on the website, so do not include private contact details in them.

Payments

PIXY records the order amount, currency, payment status and bank transaction reference. When online card payment is available for an accepted order, payment takes place on Bank of Maldives’ hosted payment page. Enter your card details only on that page. PIXY’s checkout does not ask for your full card number, CVV or card PIN.

To arrange payment, we send the bank the transaction amount, currency, order reference and return information needed to process it. Payment records may include the card brand and masked card ending supplied by the bank. The bank’s own privacy and security terms apply to its payment page.

Never send card details in an email, message, design note or enquiry. For a payment concern, contact us with your order number and bank reference, not your card details. See our Refund Policy.

Cookies and saved information on your device

The website uses cookies for sign-in and related security functions. Some sign-in cookies remain beyond a single visit. Browser storage also keeps information such as your shopping bag, saved designer draft and return destination during sign-in.

You can clear cookies and browser storage in your browser settings. Doing so may sign you out or remove locally saved selections. Blocking essential cookies may prevent account features from working.

Technical information, including IP addresses and request records, may be processed for security, rate limiting and troubleshooting.

Keeping information secure and retaining it

We use measures such as protected passwords, access checks and secure connections to help protect information. No online system can guarantee complete security. Keep your password private and contact us promptly if you suspect someone else has accessed your account.

Retention depends on the type of information and its purpose, including fulfilling orders, supporting customers and meeting applicable recordkeeping obligations. Clearing a draft from your browser does not delete an order already submitted to PIXY. Contact us to discuss information held about you.

Your choices and enquiries

You can view your account and orders after signing in, and edit the profile details available in your account. For access, correction or deletion enquiries, contact info@pixy.mv. We may need to verify your identity before acting and explain where information needs to be retained.

Links to messaging, maps, social media and other external services take you to services with their own privacy practices. Choose what you share with them.

Changes to this statement

We may update this statement as PIXY’s services change. The current version will be available on this page. If you have questions about how your information is used, we’re here to help at info@pixy.mv or +960 777 4142.

Rewards and account allowances

We keep AI preview allowance and usage records linked to your account to manage access to image generation. We keep reward earning, redemption and adjustment records linked to your account and the relevant order to calculate your balance and administer the programme.

Pip chat questions

We keep questions you send to Pip and Pip’s replies for up to 90 days to review unanswered questions and improve our service. We mask email addresses and phone numbers where detected. Please do not include payment details or other sensitive personal information.